Privacy Policy

Southampton Port Parking – Privacy Policy

Introduction

This Privacy Policy explains how Southampton Port Parking Solutions collects, uses, stores, and protects your personal information when you use our website and services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Platform / Merchant of Record

CLOUDINAIRE MANAGEMENT CONSULTANCY LLC operates as the booking platform and Merchant of Record for payment processing purposes.

Operational parking and vehicle handling services are independently provided by AK PARKING LTD.

---

1. Information We Collect

We may collect and process the following information:

• Full name
• Email address
• Telephone number
• Vehicle registration details
• Vehicle make, model, and colour
• Booking details and travel dates
• Communication history
• Website usage data

---

2. How We Use Your Information

We use your information to:

• Process and manage bookings
• Provide customer support
• Communicate booking confirmations and updates
• Share booking information with the relevant service provider
• Process payments securely
• Improve website functionality and customer experience
• Prevent fraud and unauthorized activity
• Comply with legal and regulatory obligations

---

3. Sharing Your Information

Your information may be shared with:

• AK PARKING LTD for operational service delivery
• Payment processors and payment gateways
• Fraud prevention and security providers
• IT and hosting providers
• Legal authorities where required by law

We do not sell or rent your personal information to third parties.

---

4. Payment Security

All payments are processed through secure third-party payment gateways.

CLOUDINAIRE MANAGEMENT CONSULTANCY LLC does not store full payment card details on its systems.

---

5. Data Retention

We retain customer information only for as long as reasonably necessary for:

• Booking management
• Customer support
• Legal compliance
• Fraud prevention
• Accounting and tax purposes

---

6. Your Rights

Under applicable UK data protection laws, including UK GDPR, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to certain processing
• Request data portability
• Withdraw consent where applicable

Requests may be submitted using the contact details below.

---

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic
• Enhance user experience
• Store user preferences
• Support advertising and remarketing activities

You may disable cookies through your browser settings, although some website functionality may be affected.

---

8. Marketing Communications

We may occasionally send promotional offers, discounts, or service updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe link provided or by contacting us directly.

---

9. Data Security

We use appropriate technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

However, no online system can be guaranteed to be completely secure.

---

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.

---

11. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

---

12. Changes to this Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time.

Any changes will be published on this page and become effective immediately upon publication.

---

13. Contact Information

For privacy-related enquiries, requests, or concerns, please contact:

Southampton Port Parking Solutions

Email: support@southamptonportparkandride.co.uk